Return Policy

Cancellation — The Punchy Flare works hard to fulfill your order as quickly as possible. An order cannot be cancelled or changed once it is placed. Discounts cannot be applied after orders are placed. If in any case an order MUST be cancelled — the transaction fee for the total amount will NOT be refunded. 

How To Make A Return — 

**Instagram & Facebook's generic return policy does NOT apply -- returns/exchanges are handled via our store policies**

To start your return you MUST send an email requesting a return including your order number information, items you are requesting return for, and reason for return. ORDER ISSUES/RETURN REQUESTS MUST BE EMAILED! INQUIRING VIA SOCIAL MEDIA MESSAGES IS FORBIDDEN. Contact us at thepunchyflare@gmail.com. Any item(s) that are sent to us without first requesting a return will not be accepted and item(s) will not be shipped back to you. 

Returns — Item(s) that qualify for return may be returned within 10 days of the delivery date - [in store/local pickup orders are from the date of purchase] for STORE CREDIT ONLY. A tracking number for your return package must be sent via email within the 10 day return time period for your item(s) to qualify for a return.

  • TAGS MUST BE ATTACHED. 
  • ITEMS MUST BE UNDAMAGED/UNWORN. IF YOUR ITEMS ARE RECEIVED TO US WITHOUT TAGS AND ARE DAMAGED/WORN THEY WILL NOT BE SENT BACK TO YOU AND NO STORE CREDIT WILL BE APPLIED.
  • We are not responsible for any changes that may occur during the care process of your items -- (any discoloring/shrinkage/tears/rips while washing/drying/wearing) -- not a reason for return/refund/exchange
  • ***ALL SALE ITEMS ARE FINAL.***

Shoe Returns:

When returning shoes, they must show no signs of wear. All shoes MUST be returned in their original shoe box and sent in a poly mailer or shipping box. Failing to do so (sending shoes back with tape and shipping label attached to original box) will result in a restocking fee.

Return Address:

 Attn RETURNS: The Punchy Flare

413 Driftwood St.

PO BOX 215

Correctionville, IA 51016

  • Customer is responsible for all return shipping costs.
  • Customer is responsible for providing new packaging to ship returns in. Any packages shipped back that are ripped or torn causing items to be damaged will not qualify for a full refund/exchange.
  • Please send return tracking info to thepunchyflare@gmail.com
  • Please include your order’s packing slip with returning item being highlighted or circled, and the reason for return.
  • The Punchy Flare will send you a giftcard via email with your store credit once your return is approved. 

Damaged Item(s) — If you receive a damaged/defective item(s) in your order, you have 3 days from the date of delivery to email thepunchyflare@gmail.com with pictures of your damaged/defective item(s) for a replacement/refund to be considered. We will do our best to make it right. If the solution results in a return/exchange, the customer will have 3 days from the date of solution to ship the defective/damaged item back.

Exchanges — The Punchy Flare does not guarantee exchanges due to our limited inventory and quantities, therefore we cannot promise your needed size will be in stock. Exchanges ARE acceptable. Please feel free to send an email to thepunchyflare@gmail.com and we can verify that we have the size you need in stock and hold the item for you until we receive your return. Once your return is approved, we will send an invoice for shipping cost + any cost difference that may be applied, and get your exchange item shipped asap.  

FINAL SALE Items:

  • ALL INTERNATIONAL ORDERS ARE FINAL SALE
  • ***ALL SALE ITEMS*** this includes permanent sale items found in our SALE Tab and any limited time sales we may run. Any items purchased at a discount are FINAL SALE.
  • Purses/Totes/Wallets/Lanyards - all genuine cowhide and leather and canvas items differ in color/pattern variation - this is not considered a defect and cannot be returned. 
  • Hats
  • Jewelry
  • Accessories - (keychains, koozies, coffee mugs, wild rags, hair brushes, pop sockets, card holders, iPad cases, notebooks, jewelry cases, photo frames) 

!!REMINDERS!! The Punchy Flare is NOT responsible for the following —

  • Packages shipped to the wrong address. Always double check that your address is correct. The address we see is the address we ship to. If the wrong address is provided, it will be the customers responsibility for the cost of a new shipping label.
  • Any item(s) that become damaged after tags are removed and item(s) have been worn/washed.
  • Any shipping delays caused by the carrier. Once your package arrives to the carrier, it is out of our control. It is the customer’s responsibility to contact USPS for more information on a delayed/lost/stolen package.
  • Stolen packages. The Punchy Flare is not responsible for where the carrier delivers/leaves packages. If a customer believes their package was stolen, it is the customer’s responsibility to file a claim through USPS. Refunds are not issued for packages that are believed to be stolen.